Refund policy

Last updated: October 24, 2026

At a glance: Request a return within 30 calendar days after delivery. We pay return shipping for eligible returns, provide a prepaid label, and charge no restocking fee.

Eligible returns

Contact us within 30 calendar days after your item is delivered to request a return. For a change-of-mind return, the item must be unused, undamaged, and include its supplied accessories. We also support eligible returns for damage, defects, an incorrect item, missing components, or a material difference from the description.

Nothing in this policy removes rights you cannot waive under applicable federal or state law.

How to request and send a return

1. Contact us first

Email support@modernzero.com with your order number, the item, and the reason for the request. For a damaged, defective, incorrect, or incomplete item, describe what happened and include useful photos if available.

2. Obtain the return instructions

We will review the request and explain the next steps. For an eligible approved return, we provide a prepaid return label and the correct return address. There is no restocking fee. Do not send items to our correspondence address without instructions.

3. Use the supplied label

Pack the item and its included accessories securely and follow the return instructions. If you cannot access, open, or print the label, or it has expired, is lost, or cannot be used, contact us for help before buying postage or sending the parcel. Keep your proof of postage and tracking number until the return and refund are complete. If you have already paid for postage, send us the details so we can review the situation; do not assume a different return address.

Refunds after a return

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

We will explain the review outcome and any issue affecting the request. If you are waiting for a refund, contact us with your order number and return-tracking details. We can check whether the return has arrived, whether inspection is complete, and whether a refund has been initiated. Once initiated, your bank, card issuer, or payment provider controls the posting time.

Exchanges

We do not provide exchanges. Contact us about a return under this policy. Any separate purchase is a new order and is subject to availability.

Canceling or changing an unshipped order

Contact us before shipment with your order number and requested change. We must confirm that the order can still be changed or canceled. If cancellation is confirmed and payment has been captured, we will initiate a timely refund to the original payment method. An uncaptured authorization is a hold rather than a completed charge; its release is handled by the payment provider. The 10-calendar-day return-inspection timeline above is not the cancellation timeline.

Return address

For returns, contact us first. We will provide a prepaid return label and the correct return address. Do not send returned goods to our business correspondence address unless instructed to do so.

Related information: Shipping Policy · Terms of Service · Contact Us.