FAQ

Last updated: October 24, 2026

Shopping and service questions

What does modernzero sell?

Food-storage bags, wraps and bowl covers, produce bags, cleaning cloths and scrubbers, and travel utensils. Check each item’s size, materials, contents, and care.

Does modernzero manufacture the products?

modernzero is an independent online retailer. We do not claim manufacture, affiliation, endorsement, or authorized-dealer status unless expressly stated for the product.

Where do you ship?

The 50 U.S. states and Washington, D.C., including Alaska and Hawaii. We do not provide international shipping or shipping to territories, associated states, or APO/FPO/DPO military addresses. For a PO Box, contact us before ordering so we can check the item and service.

How much is shipping?

Standard shipping is free with no minimum purchase within our covered region.

How long does processing and delivery take?

Processing takes 1–2 business days; estimated transit after shipment is 2–4 business days, for an estimated total of 3–6 business days. Business days exclude weekends and U.S. federal holidays. These are estimates, not guaranteed arrival dates.

How do I track my order?

Use the tracking details supplied for the shipment when available. If you have not received details, an update has stalled, or a delivered parcel is missing, email support@modernzero.com with your order number.

Can I change or cancel an order?

Contact us before shipment. We must confirm the request can still be made. If cancellation is confirmed and payment was captured, we initiate a timely refund to the original method. A request alone is not confirmation; bank posting and release of an uncaptured authorization are handled by the payment provider.

What if you cannot ship on time?

We will notify you and let you choose a revised time or cancellation with a timely refund. You do not have to accept an unconfirmed substitute date.

What can I return?

Request a return within 30 calendar days after delivery. Change-of-mind items must be unused, undamaged, and include their supplied accessories. We also support eligible returns for damage, defects, incorrect items, missing parts, or material differences from the description.

How do I request a return?

Email support@modernzero.com with your order number, item, and reason. Photos can help with a damage or packing issue when available. Contact us first for approval, a prepaid label, and the correct return address; do not post to our correspondence address without instructions.

Who pays return shipping? Is there a restocking fee?

We pay return shipping for eligible returns and provide a prepaid label. There is no restocking fee. If the label cannot be used, contact us for help before buying postage.

Do you offer exchanges?

No. Request an eligible return under our Refund Policy. A separate purchase is a new order and depends on availability.

When will a return refund be initiated?

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

What if an item is damaged, incorrect, or missing components?

Contact support@modernzero.com with your order number and a description; include useful photos if available. We will review the issue and explain the next steps under the Refund Policy.

Which payment methods can I use?

Payments are processed through Shopify Payments and the methods displayed for your checkout. Availability depends on the order, device, location, currency, and eligibility. Review the checkout options; a footer icon is not a guarantee of availability.

How can I manage advertising cookies or data sharing?

Use Your Privacy Choices for the available sale/sharing or targeted-advertising opt-out route and applicable GPC support. The store currently has no separate cookie-preference banner; the opt-out page is not a full cookie-category manager. Browser settings can manage cookies, but blocking necessary cookies can affect store functions.

How do I make a privacy request?

Email support@modernzero.com and describe the request. Identity or agent verification depends on the request and applicable law; it is not required for every opt-out. Our Privacy Policy explains rights, response periods, and appeals.

Can I visit the address or send a return there?

Business correspondence address only. This is not a walk-in retail store. For returns, contact us first. We will provide a prepaid return label and the correct return address. Do not send returned goods to our business correspondence address unless instructed to do so.

Are all reusable bags silicone or safe for microwaves?

No. The catalog includes different materials. The magnetic-seal bag contains magnets and must not be microwaved. Follow the exact product’s instructions; do not infer heat suitability from the category name.

Do all bags have the same care instructions?

No. Some product instructions allow turning a bag inside out; Stasher instructs against this because it can cause tearing. Beeswax wraps use their own cool-water care. Follow the exact item’s limits.

How do I compare covers and travel-set piece counts?

A flat wrap, roll, and elastic cover use different measurements. A cover’s nominal size is not always a confirmed maximum bowl opening. Read the individual set contents, including whether chopsticks are a pair and whether a case, pouch, brush, or toothbrush is included.

Are wheat-straw utensils plastic-free?

Not necessarily. Some products list polypropylene (PP) with wheat straw. Read each material description; do not treat “reusable” as an environmental or plastic-free certification.

How do I contact customer service?

Email support@modernzero.com or call 270-393-0403. Include the product or order details relevant to the question. Do not email passwords or full payment-card information.

Related information: Shipping Policy · Refund Policy · Privacy Policy.